Remote access software for repair shops and dealerships
The diagnostic computer that won't open its software, the service desk PC asking for an update, the location in another city that needs help with the shop management system. With RemoteBite you get into any of them from your desk and fix it without driving over.
What a shop or dealer group needs
The diagnostic PC, remotely
See and control the diagnostic computer's screen just as the technician sees it, with whatever program is open.
The technician decides
If you connect with the computer's number, whoever is there accepts and chooses whether you can control or only watch. They can end the session any time.
Service desk and offices, no one needs to accept
Computers in your company's account accept your team's connections by themselves: get in before opening or after closing.
Files both ways
Send an installer or a document by dragging it into the session, and bring back the report or file you need to check.
Shared clipboard
Copy a VIN, a part number or a license plate on one computer and paste it on the other.
Every location in one account
The Team and Business plans share simultaneous connections across your whole team, with no charge per person or per computer.
Getting started at your shop
- 1
Install RemoteBite
On the diagnostic PC, at the service desk and in the office, signed in to your company account. Give them clear names, like «Diagnostics · North Shop».
- 2
Turn on unattended access
In Settings. On Windows, RemoteBite starts with the computer and reaches the sign-in screen, even before anyone signs in.
- 3
Connect from wherever you are
Pick the computer in your list. To help a shop outside your account, ask for their 9-digit number and wait for them to accept.
Shop support without stopping work
In a repair shop, every stretch with the diagnostic computer down is a car that doesn't go out. With RemoteBite, your group's IT lead or your IT provider gets into the computer, checks the software and gets it working without showing up at the shop.
RemoteBite doesn't connect to the vehicle: it controls the computer. Whatever that computer does with its software and diagnostic interface, you see and operate as if you were sitting at it.
A dealer group, one account
Invite IT staff at each location or your IT provider by email. Each person has their own computers, admins see them all and the web dashboard keeps a session history: who connected, to which computer and when.
Sessions are end-to-end encrypted, even through the relay server, and both computers show the same 6-digit security code. No ports to open on any location's router.
Frequently asked questions
Does it work with my diagnostic software?
RemoteBite shares the computer's screen and sends keyboard and mouse input, so it works with whatever program you have open on Windows, Mac or Linux. It doesn't connect directly to the vehicle or the diagnostic interface.
What about my shop management software?
Yes, the same way: if it runs on the computer, you use it remotely as if you were sitting at it. You can also get into the server it's installed on, if it's a Windows or Linux machine.
Can a provider help shops that aren't theirs?
Yes. The shop opens RemoteBite, gives them its 9-digit number and accepts the connection. They decide whether the provider can control or only watch, and both see the same security code.
Does someone need to be at the shop?
No, if the computer is in your company's account with unattended access on. On Windows you even reach the sign-in screen and can press Ctrl+Alt+Del.
How much does it cost for several locations?
The Team and Business plans have a flat price based on the number of simultaneous connections, shared by your whole team. You don't pay per person or per computer. The free plan is for personal use only.
Does it work on the shop's tablets?
No. RemoteBite controls computers running Windows, Mac or Linux, not tablets or phones.
Bring support to every shop
Install RemoteBite on a diagnostic computer and connect from your office.