Terms and conditions

1. Who we are and acceptance

These terms govern the use of RemoteBite (its apps, web dashboard and connection service), provided by RemoteBite – Pablo H., Spanish tax ID 70941839, Consuelo 20, Oficina 3, Salamanca, Spain. You can reach us at support@remotebite.com.

By creating an account or using the apps you accept these terms. You must be at least 18 or of legal age to enter into contracts where you live. If you use RemoteBite on behalf of a company, you confirm you can accept them on its behalf.

2. The service

RemoteBite lets you see and control other computers remotely, save your computers to your account and share connections with your team. We may improve, change or remove features; if we remove something essential from a paid plan you already have, we'll tell you in advance.

3. Your account

The details you give us must be accurate. Keep your password secret: you're responsible for what happens with your account. If you think someone accessed it without permission, change your password and let us know. We recommend turning on two-step verification.

4. Acceptable use

You may only connect to computers that are yours or whose user or owner has given you permission. You may not use RemoteBite to:

• Access computers, accounts or data without authorization.
• Trick anyone into giving you access to their computer, for example by posing as a tech support service.
• Install malware, steal information or carry out any other illegal activity.
• Attack, overload or try to break the security of the service, or get around your plan's limits (for example, by creating accounts to avoid the free plan's limit).
• Resell the service without an agreement with us.

If you break these rules we may suspend or close your account and, where appropriate, cooperate with the authorities.

5. Plans, prices and payment

The free plan has the limits shown on the website. Paid plans and their prices are on the pricing page, billed monthly or yearly.

Paid plans are sold by Dodo Payments as Merchant of Record: it processes the payment, issues the invoice and applies any taxes due. When you pay you also accept its terms of sale.

Your subscription renews automatically at the end of each period until you cancel it. You can cancel at any time from the dashboard: the plan stays active until the end of the paid period and then doesn't renew.

If we change the price of your plan, we'll tell you at least 30 days in advance, and the new price will apply from your next renewal. If you don't agree, you can cancel before then.

6. Withdrawal and refunds

If you're a consumer, you can withdraw from your purchase within 14 calendar days by emailing support@remotebite.com. If you've already started using the paid plan, we'll refund the part of the price for the time you haven't used. Otherwise, and except where the law says differently, periods that have already started are not refunded.

7. Availability

We work to keep RemoteBite available at all times, but we can't guarantee an uninterrupted or error-free service: there may be downtime for maintenance, third-party failures or internet connection problems. We'll try to announce planned downtime in advance.

8. Intellectual property

RemoteBite and its software are ours. We give you a limited, non-exclusive, non-transferable and revocable license to use the apps while you have an account. You may not copy, modify, decompile or distribute them, except as the law allows.

9. Liability

You're responsible for what you do on the computers you connect to. To the extent the law allows, we're not liable for indirect damage, loss of profits or loss of data, and our total liability is limited to what you've paid us in the last 12 months.

Nothing above limits our liability for intent or gross negligence, or the rights the law gives you as a consumer.

10. Closing your account

You can stop using RemoteBite whenever you want and ask us to delete your account by emailing support@remotebite.com. We may close an account for a serious breach of these terms. If we stop providing the service, we'll give you reasonable notice and refund the unused part of any paid period.

11. Changes to these terms

We may update these terms. If the change is meaningful, we'll tell you by email or on the website at least 30 days before it applies; if you don't agree, you can cancel your plan and stop using the service.

12. Governing law and jurisdiction

These terms are governed by Spanish law. If you're a consumer, the courts of your place of residence will have jurisdiction; otherwise, the courts of Salamanca (Spain).