Remote desktop for retail: support every register from headquarters
When a store's checkout PC acts up, nobody has to drive over. From headquarters you get into the POS or the back-office computer, see what the clerk sees and fix it remotely. No ports to open on each store's router.
What you need to look after every store
Get in without anyone accepting
Computers in your company's account accept your team's connections by themselves. Handy before opening or after closing.
Locked screen and Ctrl+Alt+Del
On Windows, unattended access reaches the sign-in screen, the lock screen and administrator prompts.
The clerk decides
If you connect with the computer's number, whoever is in the store accepts and chooses whether you can control or only watch. They can end it any time.
Files both ways
Send an update or a template by dragging it onto the window, and bring back the report you need to check.
No router changes in each store
RemoteBite goes out to the internet like a browser: no ports to open and no VPN in every location.
One price for the whole chain
The Team and Business plans charge by simultaneous connections, not per person or per computer. Adding stores doesn't cost more.
Getting your store computers ready
- 1
Install RemoteBite on each computer
At the register and in the back office, signed in to your company account. They show up in your list with the name you give them, like «Downtown · Register 1».
- 2
Turn on unattended access
In Settings, «Unattended access». On Windows, RemoteBite starts with the computer and is available even before anyone signs in.
- 3
Connect from headquarters
Pick the store in your list and connect. If the computer has two screens, like the cashier's and the customer's, switch with one click.
Store support without the drive
A POS program that won't start, a receipt printer that vanished from Windows, a back-office PC that wants to restart in the middle of the day. Most store issues take a few minutes once someone gets into the computer. With RemoteBite, your IT team at headquarters or your IT provider does it from their desk.
If a computer was left off and has Wake-on-LAN enabled in its BIOS, you can power it on from your list: another computer of your account that's on in the same store sends the signal. It needs a wired network connection.
Many stores, one account
Invite your IT staff, district managers or your IT provider by email. Each person has their own computers and admins see them all. The web dashboard keeps a session history: who connected, to which computer and when.
Sessions are end-to-end encrypted, even when they go through our relay server, and both computers show the same 6-digit security code. RemoteBite is made in Europe and doesn't see or store what happens in your sessions.
Frequently asked questions
Does it work on the POS computer?
Yes, if the POS is a computer running Windows (10, 11 or Server), Mac or Linux. RemoteBite controls the computer, so you use whatever checkout software it has installed. It doesn't control card terminals, tablets or phones.
Does someone in the store need to accept the connection?
No, if the computer is in your company's account with unattended access on. To connect to a computer outside your account, someone at it has to accept.
Can I connect outside store hours?
Yes, as long as the computer is on and online. If it's off, you can power it on with Wake-on-LAN when another computer of your account is on in the same network.
How much does it cost for a chain with many stores?
The Team and Business plans have a flat price based on the number of simultaneous connections, shared by your whole team. You don't pay per person or per computer. The free plan is for personal use only.
Do I need to open ports on each store's router?
No. RemoteBite connects outward, like a browser, and works behind each location's router and firewall.
Is there a record of who connects to each store?
Yes. The web dashboard shows the session history: who connected, to which computer and when. We don't see or store the content of your sessions.
Bring headquarters to every store
Install RemoteBite on a checkout PC, connect from the office and pick a plan when you're ready.