Remote access for clinics and medical practices, end-to-end encrypted
If you handle IT for a clinic or several practices, fix issues without driving over. Whoever is at the computer accepts every connection, sessions are end-to-end encrypted and RemoteBite doesn't see or store what's on screen.
Remote support for a setting full of sensitive data
End-to-end encryption
Screen, keyboard, files and clipboard travel encrypted between both computers. Not even our servers can see them.
Staff stay in control
At the front desk or in an exam room, whoever is at the computer accepts, chooses whether you can take control or only watch, and can end it at any time.
Security code
Both computers show the same 6-digit code: if it matches, nobody is sitting in the middle.
Session history
The web dashboard shows who connected, to which computer and when.
After office hours
With unattended access you get into the clinic's computers when there are no patients, even at the Windows sign-in screen.
No open ports
RemoteBite goes out to the internet like a browser: no changes to the clinic's router and no VPN.
How you support a clinic
- 1
Install RemoteBite on the computers
At the front desk, in exam rooms and in the lab. Signed in to your account to connect without anyone accepting; without an account, staff accept each connection.
- 2
Connect when they call
They read out their 9-digit number, accept, and you both check that the security code matches.
- 3
Fix it and close
When you're done, no access stays open, and the session is logged in the dashboard history.
What RemoteBite sees, and what it doesn't
A clinic's screens can show patient charts, appointments or test results. That's why sessions are end-to-end encrypted between your computer and the clinic's: the connection is direct whenever the network allows it and, if not, it goes through a relay server that only forwards encrypted data it can't read. RemoteBite doesn't see or store session contents; it only logs what's needed to run the service, such as which computers connect and when.
RemoteBite is made in Europe. If the practice needs to review a remote access tool against its own policies, check with its privacy or compliance officer: this page explains how RemoteBite works, but it isn't a substitute for that review.
For the IT provider or in-house tech
Many clinics and practices don't have their own IT staff: an outside provider or a freelance technician looks after them. With a Team or Business plan you invite your technicians by email, each one has their own computers and admins see them all. Pricing is flat by connections at once, not per technician or per computer.
You can send an installer by dragging it into the session, bring back a log file from the clinic's computer, or copy and paste text both ways. If the computer restarts after an update, RemoteBite reconnects by itself.
Frequently asked questions
Can RemoteBite see patient data on screen?
No. Sessions are end-to-end encrypted between both computers and our servers only see encrypted data. We don't store session contents.
Does RemoteBite make a clinic compliant with health privacy rules?
No tool can promise that on its own, and this page isn't a compliance guarantee. We explain what RemoteBite does (end-to-end encryption, acceptance of every connection, permissions and session history) so the practice and its privacy officer can decide whether it fits.
Can staff end the connection?
Yes, at any time. And before it starts, they decide whether you can use the mouse and keyboard or only watch.
Can I get into the computers after hours?
Yes, if they're in your account or your organization's with unattended access turned on. On Windows you can even reach the sign-in screen. If they're off, you can power them on with Wake-on-LAN from your list, as long as another computer of your account is on in the same network.
Does it work with the clinic's practice management software?
RemoteBite shows the computer's screen as it is, so you can work with any program installed on it, on Windows, Mac or Linux.
Which plan does a clinic need?
A paid one: the free plan is for personal use only. Pro if you work alone; Team or Business if several technicians share the connections.
Remote support for your clinics
Download RemoteBite, connect to a test computer and pick a plan when you're ready.