Remote support software that's fast, secure and not priced per technician
Connect to your client's computer with their 9-digit number, fix the problem and leave. RemoteBite has what a technician uses every day, priced by simultaneous connections for your whole team.
What you need to fix issues remotely
Connect by number
Your client opens RemoteBite, reads out their number and accepts. No routers, ports or VPNs to set up.
Ctrl+Alt+Del in one click
Unlock the computer, reach the Windows sign-in screen or open Task Manager.
All their screens
If your client has several monitors, switch between them with the 1, 2, 3 buttons in the session toolbar.
Send files by dragging
Drag an installer or a document onto the window and it shows up in their Downloads › RemoteBite folder.
Automatic reconnection
If the connection drops or the computer restarts, RemoteBite reconnects by itself.
Connections for the whole team
The Team and Business plans share simultaneous connections across all your technicians.
What a support session looks like
- 1
Your client downloads RemoteBite
Opening the app is enough: they'll see their 9-digit number. It works on Mac, Windows and Linux.
- 2
You connect with their number
They accept and decide whether you can use the mouse and keyboard. You both see the same security code.
- 3
Fix it and leave
When the session ends, no access stays open. For regular clients, save their computer to your list.
Pricing built for support teams
Most remote support tools charge per licensed technician and limit how many can be connected at once. RemoteBite charges a flat price per plan, with a number of simultaneous connections shared by the whole team.
Pro: 3 connections at once for $29 a month. Team: 10 for $69. Business: 50 for $129. Invite as many technicians as you like, pay monthly or yearly and cancel any time.
Your clients' computers, always at hand
With your account, your regular clients' computers stay in your list: name them however you like and get in with one click. If the client turns on unattended access on Windows, you can connect even when nobody is there, including at the sign-in screen.
On team plans, each technician sees their own computers and admins see them all. You manage computers, people and sessions from the web dashboard.
Security your clients can check
Every session is end-to-end encrypted between your computer and your client's: not even our servers can see what happens. Both computers show the same security code, the client decides whether you can control or only watch, and they can end the session at any time.
Frequently asked questions
What does my client need to install?
Just the RemoteBite app for their system (Mac, Windows or Linux). When they open it they'll see their 9-digit number; no account needed.
Can I connect when the client isn't there?
Yes, if the computer is in your account. On Windows, with unattended access on, you can even reach the sign-in screen and press Ctrl+Alt+Del.
How many technicians can use it?
As many as you like. The Team and Business plans don't charge per person: what counts is how many connections are open at once.
Can I send files to the client?
Yes. Drag files onto the session window and they arrive in the other computer's Downloads › RemoteBite folder, end-to-end encrypted.
What happens if the connection drops?
RemoteBite reconnects by itself for a few minutes. It's also handy when you restart the client's computer.
Does it work for Android or iPhone support?
Not today: RemoteBite controls Mac, Windows and Linux computers. For mobile support you'll need to pair it with another tool for now.
Try RemoteBite with your clients
Download the app, connect to a computer and pick a plan when you're ready.